Ambient Weather WS-1400-IP OBSERVER Solar Powered Wireless Internet Remote Monitoring Weather Station


Welcome to Ambient Weather's WS-1400-IP OBSERVER support webpage. We provide you with the latest updates to the User Manual, downloads, Frequently Asked Questions (FAQs) and technical support contact information.

Technical Support

Call: 480-346-3398 (M-F 8am to 4pm Arizona Time)
Email: support@ambientweather.com

User Manual

WS-1400-IP User Manual

Weather Underground

Download Free Applications for your computer, phone and tablet:
Wunderground.com Downloads

Networking Details:
1. Port 80 (http) Write Command
2. Website: rtupdate.wunderground.com


Important Notes and Updates

On March 1, 2017, Amazon Web Services' servers slowed down to requiring up to 30 seconds to open, read, write and close TCPIP sessions. This causes other tasks to slow down, and manifests itself in the indoor temperature-humidity-barometer to act sporadically, or updates to slow or completely stop. You will need to fix this by installing Firmware Version 3.1.6 (or greater) below.

On January 31, 2017, Weather Underground.com migrated their data center from their offices in San Francisco to Amazon Web Services, so the domain may take some time to redirect.
The firmware did not work properly if you selected a static IP address for the ObserverIP. We will need to fix this by installing Firmware Version 3.1.2 (or greater) below.

Frequently Asked Questions

FAQ 1. How do I upgrade the firmware?

1. Download the latest IPTools here:

http://www.ambientweather.com/observerip.html

2. Download the latest firmware here:

http://www.ambientweather.com/wswsfiup.html

3. Upgrades are explained in the manual here:

http://site.ambientweatherstore.com/Manuals/observerip.pdf

Section 4.

4. After upgrading, make sure you re-enter your station ID and password (under Weather Network Settings).

Note for Windows:

To update the firmware, you may be required to turn off the firewall settings for the IPTools program (IPSE).

  1. Open Windows Firewall by clicking the Start button Picture at the bottom left hand corner of Windows, clicking Control Panel, clicking Security Center, and then clicking Windows Firewall.
  2. Click Change Settings and the Exceptions tab, and uncheck all instances of IPSE.

Important Note: Make sure your PC and OberverIP are connected to the same router prior to upgrading the firmware. Do not use a WiFi connection.

FAQ 2. I can not connect to WeatherUnderground.com.
  1. Your user name and/or password is entered incorrectly. The password is case sensitive, and the most common Station ID issue is substituting an O for a 0 (or visa versa). Example, KAZPHOEN11, not KAZPH0EN11.
  2. Make sure the Time Zone and DST settings are correct on the Station Settings display panel. If it properly updates, your
  3. Check your virus protection network settings. You may have security settings too high, and the weather station may be listed as a trusted device. If you are running McAfee Security Software, locate the weather station from the Mac address (where the first three bytes of the weather station are 00:e6:7d). Name the device as a Wireless Access Point, as shown in the figure below. For more details, visit McAfee my home network.

FAQ 3. Sensor array does not communicate with the display console.
The sensor array may have initiated properly and the data is registered by the console as invalid, and the sensor must be reset. The reset button is next to the LED, near the mounting point on the sensor array.

  1. With an open ended paperclip, press the reset button for 3 seconds to completely discharge the voltage.
  2. Take out the batteries and wait one minute, while covering the solar panel to drain the voltage.
  3. Put batteries back in and resync with console by powering down and up the console with the sensor array about 10 feet away.

Bring the sensor array inside the house (you can disconnect it from the rest of the sensors). The LED next to the battery compartment will flash every 16 seconds. If the LED is not flashing every 16 seconds…
Replace the batteries in the outside sensor array. Non-rechargeable batteries are OK for testing purposes.
If the batteries were recently replaced, check the polarity. If the sensor is flashing every 48 seconds, proceed to the next step.

There may be a temporary loss of communication due to reception loss related to interference or other location factors,
or the batteries may have been changed in the sensor array and the console has not been reset. The solution may be as simple as powering down and up the console.
Replace the batteries in the outside sensor array. Non-rechargeable batteries are OK for testing purposes.
With the sensor array and console 10 feet away from each other, remove AC power from the display console and wait 10 seconds. Re-connect power.