Shipping+Claims

What happens if my package is lost?
If the shipping company (UPS, FedEx or USPS) reports your package is delivered and you did not receive it, or your package never reached it's final destination, Ambient Weather will file a claim with the shipping company.

Here are the steps followed if you package is lost or stolen:
1. Make sure you check all around your house. Drivers will often hide the package behind a plant or other feature. Also, check with other family members. It is not uncommon for a family member to find and forget the package. 2. If you have not done so already, please contact Ambient Weather: Email: support@ambientweather.com. Please provide your name, order number and daytime phone number. 3. Ambient Weather will call the shipping company. Please allow 1-8 business days for the claim process. USPS claims may take longer. 4. Ambient Weather will either refund your credit card in full or reship the product at the conclusion of the claim process.

Discussion
1. Appx 85% of the time, the package is delivered to the wrong house and the neighbor brings this package to you. 2. Appx 7% of the packages are lost in transit by the shipping company. 3. Appx 5% of the packages are stolen. 4. The remaining 3% of the packages are found somewhere around the house or picked up by another family member.