Remote+Sensor+does+not+display+on+the+console

Problem
The remote sensor does not display on the console (dashes on the display). This is a general guide. All of the steps may not be applicable.

Discussion
For the most part, loss of wireless reception is temporary and simply powering down and up the console will resume reception.

Lack of wireless communication is generally a result of the following:
 * 1) Low or weak batteries or batteries installed backwards.
 * 2) Use of non-lithium batteries in the remote sensor (lithium is a cold weather battery)
 * 3) Sensor is too far away and line of sight rating is reduced by one or more barriers or walls.
 * 4) The sensor / transmitter is mounted too low.
 * 5) EMI (eletctro-magnetic inteference) from computers or TVs
 * 6) RF (radio frequency) interference from other radio emitting sources (including other wireless weather stations, wireless phones, etc)
 * 7) Transmitting through a soild metal barrier (alumimum siding, metal roof)
 * 8) Faulty transmitter
 * 9) Faulty receiever
 * 10) Sequencing of transmitter and receiver (installation steps)
 * 11) Wrong channel displayed (for multiple channel sensors)

Solution

 * 1) Install fresh batteries in the remote sensor (transmitter) and if there is an LED, make sure the LED flashes on when the batteries are inserted, and flashes once per minute thereafter, and if the unit has an LCD display, make sure the display is updating. If the transmitter light stays off all of the time, or stays on all of the time, the sensor is defective.
 * 2) Check the battery contacts. The contacts may be marginaly placed or corroded if used.
 * 3) Install lithium batteries in the remote sensor. Lithium batteries operate much better in cold weather environments. Do not use rechargabale batteries.
 * 4) Place the sensor between 10 feet and 100 feet (or the specified range) from the console **(if it is too close or too far away, it may not receive a signal).**
 * 5) Wireless sensors can not transmit through a metal barrier or through window treatments. Move the sensor or receiver if this the case.
 * 6) **Re-power the console** - remove batteries from the console (receiver) and AC power (if applicable) and computer interface power (if applicable), wait 10 seconds and re-apply power. **Do not touch any buttons on the console**(very important).
 * 7) Wait another 3 minutes for the console to receive this signal.
 * 8) If you have multiple channel sensors, make sure each sensor is on a different channel and you are viewing the correct channel. It is not uncommon for users to set two sensors to the same channel or view the wrong channel on the display.
 * 9) Move the console away from any radiant energy sources, such as computers or TVs (which are sources for electro-magnetic interference). Reset power on the console once moved away from radiant energy sources.
 * 10) Disconnect the console from the computer (//if the console has a computer interface//). This is for troubleshooting purposes. Reconnect to the console and move as far away from the computer as possible if it receives the signal again. If the problem is the computer interference, consider a ferrite choke.
 * 11) If you have a mult-channel unit (for example, many weather stations read from multiple and temperature and humitity sensors), press the channel button to make certain your sensor is not on a different channel.

Warranty and Replacement
> or contact Ambient Weather for out of warranty replacements: [|www.ambientweather.com]
 * 1) If the problem persists, contact the manufacturer if it is in warranty (usually one year): Manufacturer Contact Information
 * 1) If it was purchased from Ambient Weather in the last 30 days or is manufacturered by Ambient Weather (1 year warranty), please visit [|Returns & Exchanges]. The entire weather station does not have to be exchanged, just the defective part(s). For guidance, you can live chat [|here]or call toll free 877-413-8800.
 * 2) If not covered by the Ambient Weather return or exchange policy, contact the manufacturer directly. Phone numbers are listed here.
 * 3) If the item is out of warranty, while at the [|AmbientWeather.com], enter the part number of the transmitter in the **Search by Keyword** to locate the product.