Error+1324+The+folder+path+contains+an+invalid+character

Problem
Error -1324: The folder path contains an invalid character during installation.

Discussion
This error can occur for the following reasons:
 * 1) On Windows 95, 98, or ME, your user profile contains an invalid character, such as a slash "/".
 * 2) Your CD-ROM drive uses a real mode (16-bit) driver.

Solution
> > > > Alternatively, you can update your CD-ROM by contacting the CD-ROM manufacturer and obtaining an updated, **protected mode driver**.
 * User Profile Contains an Invalid Character**
 * 1) On Windows 95, 98, or ME, your user profile may contain an invalid character. Determine if your user profile contains an invalid character by navigating to **C:\Windows\Profiles\//Your Profile//**, where **//Your Profile//** is the name of your user profile, such as James Jones. If your profile contains characters, such as "/", for example, James/Jones, your profile may be damaged. Windows should not allow you to create a user name with invalid characters.
 * 2) There are two possible fixes: You can turn off user profiles and then run the installation or you can install the software under a different user profile. Turning off user profiles installs the software for all users of the computer. Installing the software under a different profile may install the software for only that profile.
 * 3) To turn off user profiles, follow these steps:
 * 1) Select **Start > Settings > Control Panel**.
 * 2) Double-click **Passwords**.
 * 3) Click the **User Profiles** tab.
 * 4) Select **All users of this computer use the same preferences and desktop settings**. [[image:http://support.installshield.com/kb/files/Q108470/userprofiletab.bmp width="343" height="399"]]
 * 5) Click **OK**.
 * 6) Restart your computer if prompted to do so.
 * 7) Run the installation. This installs the software for all users.
 * 8) To turn user profiles on again, repeat steps 1-3 and select **Users can customize their preferences and desktop settings**.
 * 9) Restart your computer if prompted to do so.
 * 1) To install the software under a different profile, log on as a different user by selecting **Start > Shutdown > Log on as different user**, and then run the installation.
 * 2) For more information on disabling and deleting user profiles, see Microsoft Knowledge Base article [|156826] How to Disable and Delete User Profiles.
 * 3) Your CD-ROM drive uses a real mode (16-bit) driver.
 * 4) To run your installation, your CD-ROM may require a 32-bit driver. To determine if your CD-ROM is a using real mode 16-bit driver, follow these steps:
 * 5) **Windows XP**
 * 6) Select **Start > Control Panel > System** or **Start > Control Panel > Performance and Maintenance > System**.
 * 7) Select the **Hardware** tab.
 * 8) Click **Device Manager**.
 * 9) Locate the CD-ROM branch in the device tree. If the CD-ROM branch does not exist, you are using a real-mode CD-ROM driver. [[image:http://support.installshield.com/kb/files/Q108470/device_manager.bmp width="454" height="373"]]
 * 10) **Windows NT/2000**
 * 11) Select **Start > Settings > Control Panel > System**.
 * 12) Select the **Hardware** tab.
 * 13) Click the **Device Manager** tab.
 * 14) Locate the CD-ROM branch in the device tree. If the CDROM branch does not exist, you are using a real-mode CD-ROM driver.
 * 15) **Windows 95/98/ME**
 * 16) Right-click **My Computer**.
 * 17) Click **Properties**.
 * 18) Click the **Performance** tab. If you see a message stating that some drives use MS-DOS compatibility, you may be using a real mode (16-bit) CD-ROM driver. [[image:http://support.installshield.com/kb/files/Q108470/performance_tab.bmp width="411" height="449"]]
 * 19) There are two possible fixes:
 * 20) The easiest solution is to copy all the installation files to your computer and run them from your hard drive rather than the CD-ROM. To do this:
 * 1) Create a folder on your hard drive (e.g., your Desktop) by right-clicking and selecting **New Folder**.
 * 2) Double-click **My Computer**.
 * 3) Double-click your CD-ROM drive.
 * 4) Press **Ctrl + A** or select **Edit > Select All** to select all the installation files.
 * 5) Drag and drop all the files into the folder you created in step 1.
 * 6) Right-click each file and select **Properties** to make sure it is not Read-only. If it is, deselect the Read-only check box. [[image:http://support.installshield.com/kb/files/Q108470/read_only.bmp width="370" height="443"]]
 * 7) Run the installation by double-clicking setup.exe (or similar file, e.g., installer.exe).