FTP+Stops+Updating

Problem
The FTP functionality stops updating or does not update.

Discussion
This issue can be the result of computer, server or internet related errors.

Solution
To determine what type of FTP related error you are receiving, select **Help | Internet Status** from the menubar. Make sure the **Activate Internet Log** is turned on. Open this file from the **File Open button** and scroll to the bottom to view the latest errors. Please note that the errors are generated by the Windows Operating System, and are received and reported by Virtual Weather Station, since VWS uses standard Windows Internet Application Programming Language (WININET API).

Below is the list of errors and solutions.

FTP Errors
> Select **Internet | FTP General Settings** and select the **Restart Software with Critical FTP Fault** checkbox.
 * 1) **Invalid parameter. Check Internet Connection**. An unknown error has occurred due to a loss of internet connection. Check your internet connection and reboot your computer and/or modem. Make sure your FTP login information is correct. Select **Internet | FTP Login** to review your settings. See Step 5. This problem may be related to an FTP timeout. To increase the timeout period in Virtual Weather Station, select **Internet | FTP General Settings**, and increase the FTP Timeout (the default is 120 seconds). Check your internet connection. If the problem persists, reboot your computer and/or modem.
 * 2) **System Socket Error. Check Internet Connection**. An unknown error has occurred due to a loss of internet connection. Check your internet connection and reboot your computer and/or modem.
 * 3) **Maximum number of ftp connections already open**. This error occurs when the FTP close command is not sent by the FTP server. Virtual Weather Station requests the server to close the FTP connection, and some servers are not programmed properly to respond to this request, although it is an FTP standard command. To avoid this issue (1) reduce your FTP update rate. This will allow the server to timeout and will reduce the number of open FTP connections (2) contact your ISP or hosting service and request they increase the number of FTP sessions (3) contact your ISP and request they change their FTP protocol to match accepted standards for closing the FTP port (4) restart the software to reset the FTP sessions. Version 14.00p13 and greater fixes this problem by restarting the software if this error occurs. You will need to set the following:
 * 1) **A file error in an FTP function, Change Dir**. This error occurs if the directory does not exist. This commonly occurs if you specify the same directory as your root directory (example \ is your root directoy and you specify \ as the change directory location. This is not a required option, so to solve this issue, select **Internet | FTP Login Settings** from the menubar and uncheck the change directory option.
 * 2) **A file operation failed.** The file could not be uploaded to the server. Either the local filepath is incorrect, the server filepath is incorrect, the file is corrupted (try deleting the file) or the server is out of allocated space. In this case, delete unused files on your server or contact your hosting service to increase your webspace.
 * 3) **Cannot connect to FTP server**. Your server name, user name or password are incorrect. To check this, select **Internet | FTP Login Settings** from the menubar, and verify this information is correct. An example FTP server name is [|ftp.myserver.com]. Do not use the header fttp://ftp.myserver.com - this is not a standard ftp server name (it is acceptable to enter this in your browser).
 * 4) **FTP command failed**. The ftp command did not receive a response from the server. This is usually related to a poor internet connection. To speed up FTP operation, select **Internet | FTP General Settings**, and select **Max CPU during FTP** and set the **FTP Priority** to **Highest**. Check your internet connection. If the problem persists, reboot your computer and/or modem. Increase the **FTP Timeout** setting. To increase the timeout period in Virtual Weather Station, select **Internet | FTP General Settings**, and increase the FTP Timeout (the default is 120 seconds).
 * 5) **FTP server caused some error**. An uknown error occured from the server. Check your internet connection. If the problem persists, reboot your computer and/or modem. Increase the **FTP Timeout** setting. To increase the timeout period in Virtual Weather Station, select **Internet | FTP General Settings**, and increase the FTP Timeout (the default is 120 seconds).
 * 6) **A File Error in an FTP Function**. The file could not be uploaded to the server. Either the local filepath is incorrect, the server filepath is incorrect, the file is corrupted (try deleting the file) or the server is out of allocated space. In this case, delete unused files on your server or contact your hosting service to increase your webspace.
 * 7) **Not authorized to access FTP server**. Your server name, user name or password are incorrect. To check this, select **Internet | FTP Login Settings** from the menubar, and verify this information is correct. An example FTP server name is [|ftp.myserver.com]. Do not use the header fttp:ftp.myserver.com - this is not a standard ftp server name (it is acceptable to enter this in your browser).
 * 8) **Operation Timeout**. The FTP upload was not able to be completed due to a timeout. This is usually related to a poor internet connection. To speed up FTP operation, select **Internet | FTP General Settings**, and select **Max CPU during FTP** and set the **FTP Priority** to **Highest**. Increase the **FTP Timeout** setting. To increase the timeout period in Virtual Weather Station, select **Internet | FTP General Settings**, and increase the FTP Timeout (the default is 120 seconds). Check your internet connection. If the problem persists, reboot your computer and/or modem.

If your error is not in this list, please contact support@ambientweather.com directly and provide the error description.